Topic · 14 articles
AI automation: articles and guides
Automating real work with AI: which processes to start with, how to redesign them and how to measure what changes.
- AI automation
- Corporate AI training
AI Pays Off When You Redesign the Process, Not the Task
Microsoft's newest customer stories show the real AI payoff comes from rethinking workflows, not speeding up old ones. Five lessons for Indian leaders.
· 5 min read
- AI agents
- AI automation
What OpenAI's Bigger ServiceNow Deal Means for Ops Teams
OpenAI and ServiceNow expanded their partnership on Oct 28. Here's what's live now, what's just a roadmap, and how to pilot it safely.
· 4 min read
- AI agents
- AI automation
Why Only 3% of Companies Get AI Agents to Pay Off
New Microsoft-backed research on 202 enterprises found just 3% link AI agents to results. Here are the five practices behind the ones that do.
· 5 min read
- AI automation
- AI agents
Before You Build an AI Agent Team, Read This
Most teams overbuild AI automations with too many specialist agents. Anthropic's own guidance on when one agent beats many, made practical.
· 5 min read
- AI agents
- AI automation
Google's Gemini Enterprise Agent: A Pilot Guide for IT Leaders
Google's new universal AI agent works across Workspace, Microsoft 365 and Slack. Here's what it does and how to pilot it safely.
· 5 min read
- AI agents
- AI automation
Super.money's AI Agents: A Blueprint for Indian Builders
Flipkart's Super.money is letting AI agents shop and buy gold for users. Here's the design pattern behind it, and how to copy it safely.
· 5 min read
- AI agents
- AI automation
One Rep's Six AI Agents: A Blueprint for Your Sales Team
An Anthropic BDR replaced two hours of daily lead admin with six small AI agents. The practical lesson Indian sales teams can apply this week.
· 4 min read
- Voice AI
- AI automation
ElevenLabs' India Push: A Business Guide to Piloting Voice AI
ElevenLabs picked Bengaluru for its first India summit. Here's what that signals about voice AI here, and how to pilot it without overcommitting.
· 4 min read
- AI automation
- Corporate AI training
What Barclays' Claude Rollout Teaches About Scaling AI
Barclays scaled Claude to 16,000+ staff and 120,000 emails a day. Four lessons for any team trying to move AI past a pilot that never grows.
· 4 min read
- AI agents
- AI automation
Microsoft's New CRM Agents: A Pilot Guide for Sales and Service
Microsoft added agents across Dynamics 365 sales and service on Oct 8. Here's what's ready to pilot now, what's still in preview, and how to start.
· 5 min read
- Corporate AI training
- AI automation
Piloting Microsoft 365 Copilot Cowork: A Cost and Governance Checklist
Copilot Cowork bills per task, not per seat. Here's how operations and IT leaders should pilot it without an open-ended AI bill.
· 4 min read
- AI agents
- AI automation
NPCI's AI Agent Payments Plan: How Finance Teams Should Prepare
NPCI is building a protocol to let AI agents pay on UPI without approval each time. Here's what finance and operations teams should do now.
· 5 min read
- AI agents
- AI automation
Salesforce's Named AI Agents: A Blueprint for Your Team
Salesforce gave its AI agents names, jobs and guardrails. Here's the practical framework Indian teams can copy when designing their own agents.
· 4 min read
- Voice AI
- AI automation
Voice AI at Scale: What Mahindra Finance's Rollout Teaches You
Mahindra Finance's voice AI now spans 12 Indian languages and 1 crore+ calls. What that scale-up teaches other Indian businesses about voice AI.
· 5 min read