Corporate track · 4 sessions · 8 live hours
AI for Customer Support & Success
Triage, drafting, knowledge and voice, applied to your real ticket history so quality goes up as handling time comes down.
Overview
Faster answers, without losing the customer's trust.
Who it's for: Support, service and customer success teams.
Your team leaves with
- Ticket triage and draft replies running on your own history
- A knowledge base that answers questions accurately
- A chat or voice agent prototype for your top queries
- Quality and escalation checks your team trusts
- Length
- 4 sessions · 8 live hours
- Delivery
- On site, live online or hybrid
- Cohort size
- Up to 25 people
- Tailoring
- Built around your tools and workflows
Curriculum
Session by session: AI for Customer Support & Success
4 sessions · 8 live hours
- 012 hrs
Ticket triage and draft replies
Your team builds: A triage and drafting workflow on real past tickets
- Classifying and routing by intent
- Drafting replies in your tone
- Where a human must always review
- 022 hrs
A knowledge base that answers
Your team builds: Retrieval over your help content, with citations
- Turning scattered docs into answerable knowledge
- Citations and 'I don't know'
- Keeping content current
- 032 hrs
Chat and voice agents
Your team builds: A prototype agent for your five most common queries
- Scoping what an agent may handle
- Hand-off to a human that feels seamless
- Indian languages and code-switching
- 042 hrs
Quality, sentiment and escalation
Your team builds: A quality and escalation dashboard
- Scoring conversations at scale
- Sentiment and churn signals
- Closing the loop with product and ops
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Tell us your team size, tools and timelines. We'll send a tailored outline and a proposal, usually within two working days.